To help support those may be rough sleeping in South Bank, the BID has co-invested with South Western Railway in an Outreach Worker, who is based permanently in Waterloo Station and the surrounding areas.
Having a dedicated Outreach Worker in the area, through which all contact with the Thames Reach team is mediated, helps to provide a supported and considered journey for rough sleepers. They interact with a recognisable face on a consistent basis, as opposed to different team members across their journey to finding sheltered accommodation. With railway stations frequently drawing a larger proportion of those vulnerable and sleeping rough, the BID worked in partnership with South Western Railway to base the Outreach Worker in and around Waterloo Station, to help support those most in need.
Logistically, with the Outreach Worker acting as the singular point of contact for multiple different organisations, this has also allowed for more strategic support across partner support services.